Orders, Payments, Shipping & Refund Policy

All items are 100% handmade to order. Please review the full process below before placing your order.

🛍️ How Ordering Works

Add items to your cart, fill out your contact and shipping information, and submit your order.

After submitting, you will receive a confirmation email with your final total, including shipping costs.

💳 Payment Options

To begin your order, you must either:

• Pay in full, or
• Submit a non-refundable $50 deposit

Orders will not be started until payment (full or deposit) is received. Materials will not be purchased until payment is confirmed.

Payments are accepted through Zelle, Cash App, and PayPal.

💰 Deposits & Remaining Balance

• The $50 deposit is non-refundable
• If you choose to pay a deposit, the remaining balance must be paid in full before your item is shipped
• You will be notified when your order is completed and ready for final payment

⏳ Processing Time

All items are handmade after payment is received.

• Standard items: several days to a few weeks
• Custom orders: several weeks to a few months

You will receive updates throughout the process, including photos or videos when applicable.

🎨 Custom Orders

Custom pieces are made specifically for you and are final sale.

You will be able to give feedback during the creation process. Once completed, the item is considered accepted.

❌ Cancellations

Orders may be canceled before work begins.

• If a deposit has been made, it will not be refunded
• Once production has started, cancellations are not accepted

📦 Shipping (U.S. Only)

We currently ship within the United States only.

• Orders are shipped after full payment has been received
• Shipping time depends on the carrier and is separate from processing time
• You will receive a tracking number via email or phone once your order ships

📍 Lost or Stolen Packages

Once your order has been shipped, it is handled by the carrier.

If your package is lost or stolen, please contact us. We will do our best to assist you.

🔁 Returns & Refunds

We want you to genuinely love your item.

• Contact us within 7 days of delivery
• Item must be in original condition or lightly used

Because you receive updates during the creation process, returns based on design preference may be limited.

📦 Damaged Items

If your item arrives damaged:

• Contact us within 7 days
• Provide photo or video proof

If available, a replacement will be sent. Otherwise, a refund or store credit will be issued.

💳 Refund Method

Approved refunds will be issued:

• Back to your original payment method, or
• As store credit

🧵 Handmade Disclaimer

All items are handmade, meaning:

• Each piece is unique
• Slight variations may occur
• No two items will be identical

📧 Contact

Email: meldoeshop@gmail.com

Instagram: @official_meldoes